TRC’s commitment to Privacy
Your privacy is important to us. The TRC website http://www.trc-canada.com (hereafter “Site”) is controlled and operated by TRC Inc (which, along with other LGC Group Affiliate companies, is referred hereafter as “TRC”, “we”, “us” and/or “our”).
This Privacy Notice explains our online information practices. This includes a description of the types of personally identifiable information (hereafter “PII” or “Personal Data”) data we may collect, how we may use it, with whom we may share it and how you can make choices about the way your Personal Data is collected and used.
This Privacy Notice applies to all PII collected or submitted on this Site. Links within this Site to other websites (including other LGC sites) are not covered by this Privacy Notice. To make this Privacy Notice easy to find, we make it available on our homepage and at every point where personal information may be requested.
The Personal Information we collect
This Privacy Notice applies to all Personal Data collected or submitted on this Site including information you provide voluntarily to us and information we may collect from your use of our Site. The Site allows you to order products, make requests for information or contacts and register to receive TRC research and materials.
We may obtain the following types of Personal Data:
- Job title and Employer’s name;
- Work or Other Address;
- Work or Other Email address;
- Work or Other Phone number;
- Browsing information relating to your use of our Site; and
- Internet Protocol (IP) address of your Internet Service Provider
How we collect Personal Information
We collect Personal Data through:
- Your voluntary input of your personal information on the Site;
- Online tools such as Google Analytics, HotJar, Salesforce and Pardot
The cookie assigns a ‘User ID’ to your computer and allows us to distinguish you from other users of the Site. However please note these cookies, by themselves, cannot be used to establish the identity of any user. The assignment of a cookie to your computer allows our Site servers only to identify your computer automatically when you visit our Site. Unless you have specifically told us who you are, the cookie will not let us know who you are.
You can set your browser settings to alert you before a cookie is placed on your computer or to reject cookies but please note that this may restrict your ability to use all features of the Site.
The way we use Personal Information
We may use the Personal Data we have collected to:
- Fulfil the orders you have placed with TRC;
- Improve the Site and customer experience (i.e. troubleshooting) and enable TRC to identify and prevent future issues;
- Communicate with you (respond to any emails you may send to us i.e. access or account requests); and
- Compile and analyse trends on the Site
The Personal Data we obtain is used for the purposes (as described above) for which you have given your consent, except where otherwise permitted by applicable privacy laws. TRC does not sell on details of our customers and we will contact you about TRC products and services only when it is lawful for us to do so. Where necessary we will seek your consent to use your Personal Data for marketing purposes.
You can register with our Site if you would like to receive our catalogue as well as updates on our new products and services.
Please note that providing personal information to us is voluntary on your part. If you choose not to provide your details to us, we may not be able to make you aware of special offers or new products and services.
TRC’s legal basis for processing your Personal Information
Our legal grounds for processing your Personal Data for the purposes described above will typically be one of the following:
- Your consent;
- Performance of a contract with you;
- Our legitimate business interests; or
- Compliance with a legal obligations.
Sharing Personal Information
Your personal information may be shared within the LGC Group of Companies. We only share Personal Data, with outside parties to the extent necessary, to fulfil orders, follow up with relevant information on products, services or training courses with third parties who perform specific functions on our behalf. We will never sell your personal information to outside parties.
If we disclose your Personal Data to any outside parties, we will ensure that this sharing is protected under an appropriate contract so that your Personal Data is only used by such outside parties in connection with the services they are delivering on our behalf. Please note that we are not responsible for the privacy practices of outside parties – such practices are subject to their respective privacy policies, but we do seek to work with trusted partners whose practices and values reflect our own.
Please note that your Personal Data may also be disclosed under special circumstances to governmental bodies in order for TRC to comply with legal or regulatory requirements.
Transfers of EU Data Subject Personal Information outside the EU
As stated above, your Personal Data may be shared within the LGC Group of Companies and/or outside parties who provide services to and on behalf of LGC. Please note that your Personal Data may sometimes be transferred to countries outside of the European Union on this basis. We will always ensure that appropriate measures are taken in accordance with all applicable laws to protect any such transfer of your personal Data outside of the European Union at all times.
Your right to Opt-Out / Unsubscribing
We never use or share the Personal Data provided to us online in ways unrelated to those described above without also providing you with an opportunity to unsubscribe / opt-out or otherwise prohibit such unrelated use.
You can exercise your right to unsubscribe from contact by emailing TRC at [email protected]rc-canada.com. You should clearly state your name and the name of this Site on all communications. Please note that while we endeavour to respond to such requests promptly, it can take some time for your opt-out request to be implemented and for future direct marketing communications (if chosen) to cease; we apologize if you receive emails that have already been scheduled for dispatch while your request is being processed. As noted below, you may also choose to exercise other rights you may have under applicable law – such as the right to access, correct or delete your Personal Data.
Your rights to access, correction and objection
You have the right to request access to the Personal Data we hold about you at any time by emailing [email protected] and stating your name and the name of this Site. We will take reasonable efforts to provide you with a summary of any Personal Data collected by us. Depending on the nature of your request, this may take up a month for us to deal with, from when we have completed the required verification of your identity and the scope of your request.
While we always endeavour to take reasonable steps to ensure your Personal Data is kept up-to-date and accurate, you have the right to request correction of any Personal Data that is incorrect. You can contact us at [email protected] or [email protected] to request this. Please state your name and the name of this Site along with specific details of the information you would like us to correct or update in your correspondence.
You further have the right object to our use of your Personal Data in certain circumstances and to request that your Personal Data is forgotten. Please send an email to [email protected] stating your name, name of this Site and clearly state your request for the deletion of your Personal Data. Such a request may prevent us from informing you about important Product and Service Information.
Your rights to restriction and data portability
You have the right to restrict the processing of your Personal Data by TRC in limited circumstances. As an example, where you contest the accuracy of your Personal Data, TRC will be required to restrict the processing of your personal information until the accuracy of your personal information has been verified.
You may also be entitled to the right of data portability in limited circumstances.
Our commitment to Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and organizational measures to safeguard and secure the information we collect on this Site. We only retain your Personal Data for as long as it is necessary for us to do provide the service you have requested or to which we otherwise have legitimate grounds for holding it (such as customer warranty information).
Our commitment to Children’s Privacy
Protecting the privacy of the very young is especially important. For that reason, we never seek to collect or maintain information at our Site from those we actually know are under 13, and no part of our Site is structured to attract anyone under 13.
How to contact us
Should you have questions or concerns about our compliance with this Privacy Notice, or wish to find out how your personal information is handled by TRC, please send us an email at [email protected].
If you are not satisfied with our response or you feel that the processing of your data by TRC infringes any applicable law, you have right to lodge a complaint with the Information Commissioner’s Office (the “ICO”). Further information with respect to such complaints can be found at www.oic-ci.gc.ca.
Updates to this Privacy Notice
This Privacy Notice may be modified from time to time, at our discretion and without prior notification to you. Changes to this Privacy Notice can be found on this page and will be effective immediately upon posting to this Site.
(Updated March 2020)